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In today’s rapidly changing business environment, Emotional Intelligence (EI) is increasingly recognized as a critical component of effective leadership. As organizations prioritize creating dynamic, inclusive, and collaborative cultures, leaders must understand how to connect with and motivate their teams on a deeper level. This is where emotional intelligence comes in.<h3>What is Emotional Intelligence?</h3>Emotional intelligence, as defined by Reuven Bar-On, is “a cross-section of interrelated emotional and social competencies, skills, and facilitators that determine how effectively we understand and express ourselves, understand others and relate with them, and cope with daily demands” (Reuven Bar-On, 2005). In other words, it’s about being smart with your feelings and those of others.<h3>Why Emotional Intelligence Matters in Leadership</h3>Leadership is not just about making decisions and driving results; it’s about managing people, emotions, and relationships effectively. Emotional intelligence enables leaders to:<ul><li>Enhance Communication: Leaders with high emotional intelligence are better communicators. They can pick up on non-verbal cues, understand the emotional context of discussions, and adjust their communication style to meet the needs of their audience.</li><li>Build Stronger Relationships: EI helps leaders develop deeper connections with their teams. When leaders show empathy and understanding, it fosters trust and respect, which are essential for team cohesion and collaboration.</li><li>Improve Decision-Making: Emotions play a significant role in decision-making. As David Phillips notes, “The decisions we make are largely a reflection of the emotions that we’re feeling in various states in our lives.” Leaders who understand this dynamic can make more balanced and informed decisions.</li><li>Increase Employee Engagement: As I mentioned in our Innovative Leader Podcast on Emotional Intelligence, “Productivity will not matter if the heart is not there.” Leaders who prioritize emotional intelligence understand the HUMAN aspect of work, seeing the individual over simply what they produce. By doing this they tend to create more engaging and motivating work environments, leading to higher levels of employee satisfaction and retention.</li></ul><figure id="figure-jqf0p0kwqmag5qfmx"><img id="jqf0p0kwqmag5qfmx" src="https://cdn.durable.co/blocks/19pn7shCGgYtHEJ0FWoQ5Q2sdypRWoynAZVNmAyfD47HhZu4slZ7ffkm2ubHpk02.jpg" alt="LEADERSHIP, SUPPORTIVE, VISIONARY, EMPOWERING and EMPATHETIC text on wooden blocks. Leadership concept." title="LEADERSHIP, SUPPORTIVE, VISIONARY, EMPOWERING and EMPATHETIC text on wooden blocks. Leadership concept." class="object-cover bg-gray-100 rounded-2xl md:rounded-3xl lg:rounded-4xl selected" style="aspect-ratio: 1/1; object-position: 50% 50%;" data-corners="default" data-aspect="1:1" data-caption="" data-positionx="50%" data-positiony="50%" data-fullwidth="false" data-mce-src="https://cdn.durable.co/blocks/19pn7shCGgYtHEJ0FWoQ5Q2sdypRWoynAZVNmAyfD47HhZu4slZ7ffkm2ubHpk02.jpg" data-mce-style="aspect-ratio: 1/1; object-position: 50% 50%;" data-mce-selected="1"></figure><h3>The Five Components of Emotional Intelligence (EQ-i 2.0)</h3>To effectively leverage emotional intelligence in leadership, it’s crucial to understand its five key components:<ul><li>Self-Perception: This involves understanding and evaluating your own emotions and how they influence your behavior. It includes self-esteem, self-awareness, and self-actualization, which help you recognize your strengths and areas for growth.</li><li>Self-Expression: This component focuses on how effectively you express your emotions and communicate with others. It includes assertiveness, emotional expression, and independence, enabling you to articulate your thoughts and feelings clearly and confidently.</li><li>Interpersonal: This involves understanding and managing relationships with others. It includes empathy, social responsibility, and interpersonal relationships, helping you to build strong, positive connections and work collaboratively with your team.</li><li>Decision-Making: This component refers to the ability to make informed and effective decisions based on your emotional and cognitive understanding. It includes problem-solving, reality testing, and impulse control, which help you to analyze situations, consider alternatives, and choose the best course of action.</li><li>Stress Management: This involves managing your own stress and coping with challenging situations. It includes stress tolerance, flexibility, and resilience, helping you to remain calm and adaptable under pressure and recover from setbacks.</li></ul><h3>The Role of Emotional Intelligence in 4.0 Leadership</h3>These skills and competencies are essential for strong leadership. In the era of Leadership 4.0, which focuses on collaboration, digitalization, and agility, emotional intelligence is more important than ever. It’s not just about possessing technical skills or knowledge. Again in our Innovative Leader episode on Emotional Intelligence, I commented, “The more you move into leadership, the more emotional intelligence competencies you need to have.” This shift in leadership paradigms means that soft skills, particularly emotional intelligence, are essential for leading effectively in the modern world.<h3>Common Misconceptions About Emotional Intelligence</h3>While emotional intelligence is highly valued, there are several misconceptions about it:<ol><li>Misconception 1: Emotional Intelligence is Inborn: Some believe that people are either born with emotional intelligence or not. In reality, EI can be developed and improved over time through intentional practice and learning.</li><li>Misconception 2: EI is About Being Nice: EI is often misconstrued as simply being agreeable or nice. However, it involves a range of skills, including assertiveness, conflict resolution, and the ability to give constructive feedback.</li><li>Misconception 3: EI is Irrelevant for Technical Roles: While EI might seem more relevant for roles involving constant interaction with people, even technical roles can benefit from enhanced emotional awareness and communication skills.</li><li>Misconception 4: “I am not emotional.” Said the leader who prides themselves on logical, transactional thinking that is not swayed by emotional weakness. EI is not about being “emotional” or “emotional weakness” it is actually the opposite.</li></ol><h3>Developing Emotional Intelligence: Practical Steps</h3>To enhance emotional intelligence, leaders must focus on the four core pillars: self-awareness, self-regulation, social awareness, and relationship management. Here are some practical tips to develop these competencies:<ul><li>Self-Awareness: Start by understanding your emotions and triggers. Regular self-reflection, journaling, or mindfulness practices can help you become more aware of how your emotions influence your behavior and decision-making. Take a comprehensive EI assessment to see your strengths and opportunities.</li><li>Self-Regulation: Develop strategies to manage your emotional responses effectively. Techniques such as deep breathing, taking a pause before reacting, and using positive self-talk can help you stay calm under pressure. Consider using tools like the Mood Meter App to track and manage your emotions daily. <a href="https://moodmeterapp.com/" data-mce-href="https://moodmeterapp.com/">https://moodmeterapp.com/</a></li><li>Social Awareness: Improve your ability to empathize with others by actively listening and observing body language. Practice seeing situations from others’ perspectives to better understand their feelings and needs. Engage with resources like the SCARF Model Assessment by the NeuroLeadership Institute to explore social triggers and improve your social awareness.&nbsp;</li><li>Relationship Management: Focus on building strong, positive relationships by being clear in your communication, resolving conflicts constructively, and offering support and encouragement to your team members. Joining a leadership coaching program or mastermind group can provide additional support and feedback on your relationship management skills.</li></ul><h3>Example of Emotional Intelligence in Leadership</h3>Consider a leader who successfully navigates a crisis by demonstrating emotional intelligence. Instead of reacting with anger, panic or frustration, attacking the team, or being defensive, they take a moment to assess their own emotions and then address the team calmly, acknowledging their concerns and providing clear, empathetic communication about the way forward. This approach not only mitigates anxiety but also fosters trust and unity within the team. EI allows leaders to build trust and safety which is the foundation of health teams, cultures, and businesses.<h3>Taking the Next Step: Actions for Developing Emotional Intelligence</h3>To truly enhance your leadership capabilities through emotional intelligence, consider these next steps:<ul><li>Assess Your Current EI Level: Start with an assessment like EQ-i 2.0. Contact Christy Geiger at Synergy Strategies for more information on how to purchase and complete the assessment.</li><li>Implement Daily Practices: Incorporate mindfulness, journaling, or meditation into your daily routine to increase self-awareness and emotional regulation.</li><li>Join a Learning Community: Engage with a leadership coach, join a mastermind group, or participate in workshops focused on developing emotional intelligence.</li><li>Read and Reflect: Explore further readings such as “The EQ Leader” by Stephen Stine or “Mindset” by Carol Dweck to deepen your understanding.</li></ul>Emotional intelligence is not just a buzzword; it’s a critical leadership competency in today’s world. As leaders strive to inspire, motivate, and engage their teams, understanding and developing emotional intelligence can make all the difference. Start small, stay consistent, and watch as your leadership impact grows!Ready to Begin? Contact Christy Geiger at Synergy Strategies for personalized assessments and coaching services to enhance your emotional intelligence.&nbsp;ReferencesBar-On, R. (2005). Emotional-social intelligence: Insights from the Emotional Quotient Inventory (EQ-i). Geiger, C., &amp; Phillips, D. (n.d.). Podcast on Emotional Intelligence and Leadership. YouTube.<a data-mce-href="https://www.synergystrategies.com/tilp-40-leading-with-emotional-intelligence/" href="https://www.synergystrategies.com/tilp-40-leading-with-emotional-intelligence/" target="_blank" rel="noopener"> https://www.synergystrategies.com/tilp-40-leading-with-emotional-intelligence/</a>

UNDERSTANDING EMOTIONAL INTELLIGENCE AND ITS IMPACT ON LEADERSHIP

In the high-pressure world of leadership and executive management, cognitive biases, or “thinking traps,” can cloud judgment and lead to suboptimal decision-making. These mental shortcuts offer an easy way to make sense of complex situations but often result in errors in judgment and biased decisions. Understanding these traps helps leaders spot flawed thinking and pause to find better solutions. This article explores 12 common thinking traps, their impacts, and strategies for overcoming them. At the end are two links for assessments that you can take to help understand the areas of which you should be most aware.<h3>12 common thinking traps</h3>THINKING TRAP #1: Always Being RightThis trap involves a leader’s need to always be correct, leading to defensiveness and a refusal to consider alternative viewpoints. This mindset can stifle innovation and discourage team members from providing valuable feedback. Leaders who insist on being right create a closed environment where constructive criticism is not welcomed, hindering growth and improvement. While it is natural to think we don’t have this issue, it’s important to consider where you might be doing this. Notice if you frequently argue to defend your position or dismiss others’ ideas without consideration. If you find yourself doing this, work to embrace a growth mindset. Encourage open dialogue and view mistakes as opportunities for learning rather than failures. To further develop the skill, practice active listening and seek feedback. Reflect on situations where you were wrong and how you could have approached them differently. The Thinking Trap of Always Being Right is often driven by the ego’s desire for validation and a sense of superiority. In being right, you may fail to make space for others’ perspectives, potentially causing frustration and alienation. By striving to understand others’ viewpoints and finding truth in their statements, you enhance your ability to collaborate and innovate beyond mere debates.THINKING TRAP #2: Black-and-White ThinkingBlack-and-white thinking involves viewing situations in extremes, with no middle ground. This mindset can lead to poor decision-making and an inability to appreciate the nuances of complex situations. It is problematic because it limits flexibility and prevents leaders from adapting to changing circumstances. While it might seem like a straightforward way to process information, it’s crucial to examine where you might be falling into this trap. Pay attention if you tend to see outcomes as entirely positive or negative without recognizing any gray areas. If this is a pattern for you, practice acknowledging and understanding the complexities in any situation. Engage with diverse perspectives to broaden your outlook. To develop this skill, participate in discussions that challenge your binary views and encourage critical thinking. The ego’s desire for clear-cut answers can drive black-and-white thinking, which often obstructs growth and effective decision-making. By embracing complexity and nuance, you foster better understanding and adaptability in your leadership approach.THINKING TRAP #3: CatastrophizingCatastrophizing involves expecting the worst possible outcome in every situation, even when it’s unlikely. This mindset can lead to unnecessary stress and impede effective decision-making by focusing too much on potential negatives. It becomes problematic because anticipating disaster can paralyze action and prevent leaders from addressing challenges proactively. Notice if you often worry about worst-case scenarios without concrete evidence. If this is a recurring issue, challenge your assumptions by evaluating the actual likelihood of negative outcomes. Develop contingency plans to manage potential risks. To further address this trap, use stress-reduction techniques such as mindfulness and cognitive restructuring. Catastrophizing is often driven by the ego’s fear of failure, which can lead to irrational anxiety and avoidance. By reframing your fears and preparing realistically, you can enhance your resilience and decision-making abilities.THINKING TRAP #4: Emotional ReasoningEmotional reasoning occurs when leaders allow their feelings to dictate their views of reality. This can lead to biased decision-making and may overlook objective facts or evidence. It becomes problematic as decisions based on emotions rather than facts can distort reality and undermine effective leadership. Reflect on whether your emotions are influencing your judgments and decisions. If you find this to be the case, focus on separating emotions from facts and consider evidence and logical reasoning. Develop the skill of emotional regulation by practicing mindfulness and using evidence-based decision-making approaches. Emotional reasoning is often a result of the ego’s need for emotional validation, which can cloud judgment and affect relationships. By focusing on objective evidence and rational thinking, you can make more balanced decisions and foster a healthier work environment.THINKING TRAP #5: Fallacy of ChangeThe fallacy of change involves the belief that others will change to meet your expectations, often leading to disappointment. Expecting change from others can result in frustration and conflict when those expectations are not met. This trap is problematic because it prevents leaders from addressing underlying issues and can lead to persistent dissatisfaction with team dynamics. Observe if you are frequently frustrated with others for not changing their behavior to meet your standards. If so, focus on managing your responses and setting realistic expectations. Communicate your needs clearly and work on adapting your approach to others. To develop this skill, emphasize personal flexibility and adaptability. The ego’s desire for control often drives the fallacy of change, which can lead to unrealistic expectations and frustration. By managing your own responses and adjusting your expectations, you can improve team relationships and foster a more collaborative environment.THINKING TRAP #6: FilteringFiltering involves focusing solely on the negative aspects of a situation while ignoring the positive. This can skew your perception of events and lead to a negative outlook on your leadership effectiveness. It is problematic because it prevents you from recognizing and appreciating positive outcomes and can affect overall motivation. Pay attention if you find yourself emphasizing the negatives in your evaluations and overlooking achievements. To counteract filtering, make a conscious effort to acknowledge both positive and negative aspects of situations. Balance your perspective by actively reflecting on successes and seeking feedback. Filtering is often driven by the ego’s focus on failures and criticism, which can overshadow positive achievements. By recognizing and celebrating successes, you can maintain a more balanced perspective and improve overall morale.THINKING TRAP #7: Fortune TellingFortune telling involves predicting that things will turn out badly without evidence. This mindset can lead to anxiety and avoidance of opportunities due to unfounded fears of failure. It becomes problematic because it prevents leaders from taking risks and seizing opportunities. Notice if you often anticipate negative outcomes without concrete evidence. If this is a recurring issue, challenge your predictions by evaluating the likelihood of different outcomes and focusing on actionable steps. Develop realistic planning and scenario analysis skills to address potential risks. Fortune telling is often driven by the ego’s fear of the unknown, leading to pessimistic predictions and avoidance. By preparing for various outcomes based on evidence, you can reduce anxiety and make more informed decisions.THINKING TRAP #8: Jumping to ConclusionsJumping to conclusions involves making quick judgments without sufficient evidence. This trap can result in misinformed decisions and strained relationships due to incorrect assumptions. It is problematic because it undermines thorough analysis and can lead to misunderstandings. Reflect on whether you often form opinions or make decisions based on incomplete information. If this is a pattern, practice patience by gathering all relevant information and consulting with others before making judgments. Develop the habit of critical thinking and data collection. Jumping to conclusions is often driven by the ego’s need for immediate answers, which can lead to hasty and potentially flawed decisions. By taking time to gather comprehensive data, you can make more informed and balanced decisions.THINKING TRAP #9: Mind ReadingMind reading involves assuming you know what others are thinking without concrete evidence. This trap can lead to misunderstandings and unnecessary conflict based on incorrect assumptions about others’ thoughts. It becomes problematic because it distorts communication and can strain relationships. Observe if you frequently assume you know what others are thinking without seeking clarification. To address mind reading, engage in direct communication and ask for clarification to understand others’ perspectives. Enhance your communication skills by actively listening and seeking to understand others. Mind reading is often driven by the ego’s tendency to project its own thoughts and assumptions onto others. By focusing on direct communication, you can avoid misunderstandings and foster better relationships.THINKING TRAP #10: OvergeneralizationOvergeneralization involves taking one negative experience and applying it to all similar situations. This mindset can lead to an unjustified pessimistic outlook and hinder the ability to see opportunities for success. It becomes problematic because it results in a skewed view of reality based on limited experiences. Reflect on whether you make broad, negative statements about similar situations based on isolated incidents. To counteract overgeneralization, evaluate each situation independently and focus on specific details rather than making sweeping conclusions. Practice analyzing situations on a case-by-case basis and challenge overgeneralized thoughts. The ego’s tendency to avoid failure can drive overgeneralization, leading to a distorted view of recurring issues. By examining each situation individually, you can maintain a more accurate and optimistic outlook.THINKING TRAP #11: PersonalizationPersonalization involves taking responsibility for events outside your control or blaming yourself for external issues. This trap can lead to undue stress and self-blame, impacting mental well-being and leadership effectiveness. It becomes problematic as personalizing problems can distract from focusing on productive solutions and can cause unnecessary guilt. Observe if you frequently blame yourself for things beyond your control or feel responsible for others’ actions. To address personalization, distinguish between factors within your control and those outside it. Focus on what you can influence and practice self-compassion. Personalization is often driven by the ego’s need for self-blame and responsibility. By focusing on what you can control and letting go of unnecessary guilt, you can reduce stress and enhance your leadership effectiveness.THINKING TRAP #12: Should StatementsShould statements involve holding rigid expectations of yourself or others, leading to frustration when these expectations aren’t met. This trap creates unnecessary pressure and dissatisfaction, both personally and within the team. It becomes problematic because these inflexible standards can result in frequent disappointment and a negative impact on morale. Observe if you often feel frustrated or disappointed because things aren’t meeting your “should” expectations. To counteract this trap, focus on setting realistic and flexible goals rather than rigid demands. Practice self-compassion and adopt a mindset that emphasizes acceptance and adaptability. Develop this skill by reframing “should” statements into more constructive and achievable objectives. The ego’s desire for control and perfection can drive the use of should statements, leading to unrealistic expectations and dissatisfaction. By adjusting your standards to be more achievable and accepting, you can foster a more positive and productive environment. Empathy: Four Keys to Building Trust and Effective Leadership in TeamsRecognizing and addressing these thinking traps can significantly enhance leadership effectiveness and improve decision-making. By understanding the influence of these cognitive biases, leaders can develop more balanced and adaptive approaches to challenges, fostering better relationships and more effective outcomes. Here are 2 sites that offer assessments to identify your possible thinking traps. We all have them, the key is being open enough to recognize and grow through yours!<a data-mce-href="https://elizabethlouis.com/thinkingtrapquiz/" href="https://elizabethlouis.com/thinkingtrapquiz/">https://elizabethlouis.com/thinkingtrapquiz/</a> (34 questions results generated)<a data-mce-href="https://assessment.silkandsonder.com/" href="https://assessment.silkandsonder.com/" data-mce-selected="inline-boundary">https://assessment.silkandsonder.com/</a> (100 questions emailed results) (this one matches the above more)

The 12 Thinking Traps Leaders Must Avoid

Learning from others is one of the best ways to be open to new and different ways of doing things and to upskill your success. It can lead to healthy self-reflection around how I might do things and if there are upgrades I can make to operate more efficiently or effectively. Below are seven areas and some questions to use to ask someone you respect so you can learn from them. The someone you respect might be a boss, mentor, coach, friend, or peer. Today, with how generations operate differently, even asking someone younger than you can be an interesting study to assess new technologies and ways different people find flow, momentum, and get results.<h3>Upskill your success recipe</h3><ol><li>General Success Factors:<ul><li>What do you believe are the key factors that have contributed to your success?</li><li>What strategies or tactics are most effective in consistently meeting or exceeding your goals?</li></ul></li><li>Motivation and Drive:<ul><li>How do you stay motivated and focused?</li><li>What personal routines or habits keep you motivated and energized?</li></ul></li><li>Handling Challenges:<ul><li>Can you describe when you faced significant challenges and how you overcame them?</li><li>What strategies do you use to handle rejection or setbacks?</li></ul></li><li>Customer Relationships:<ul><li>How do you build and maintain strong relationships?</li><li>How do you approach understanding and addressing others’ needs effectively?</li></ul></li><li>Learning and Improvement:<ul><li>How do you continue to learn and improve your skills?</li><li>What resources, books, or training programs that you find particularly valuable?</li></ul></li><li>Team and Collaboration:<ul><li>How do you collaborate with others to contribute to your success?</li><li>What do you do to regularly get or share knowledge with others?</li></ul></li><li>Personal Insights:<ul><li>What advice would you give to someone who wants to be highly successful?</li><li>Looking back, is there anything you wish you had known or done differently that guides what you do today to be a high performer?</li></ul></li></ol>These questions can help uncover mindset, resilience, and continuous improvement strategies that keep others performing at a high level in their field. Again, it is always priceless to learn from others what works for them and their secrets to upskill your success. Often strategies are ones we have heard before but neglected or have forgotten about. After talking to others, it is a great time to assess these questions for yourself and what YOUR secrets to success are and then reflect if there are things others do that you would like to add to your routine, rhythms, and daily habits. Upskilling is a constant process that is always worth reflection and intentional design.

7 Areas to Learn and Upskill Your Success Recipe

Understanding our emotions and how to respond to them, is a growing skill in leadership. &nbsp;Emotional management allows humans to lead better as they understand and support their followers.Emotions are a natural function that occurs in the brain when the nervous system is aroused. When emotions are activated, our thoughts move from our Prefrontal Cortex (PFC), the region of the brain responsible for overall thought and action such as planning, decision making, personal moderating for rational thinking, to our Limbic System (including the Amygdala, Hypothalamus, Thalamus) where emotions, motivation, learning and memory happens. &nbsp;When we are emotionally activated we can make poor decisions, experience impatience, and have clouded judgment.The field of Neuroscience has documented what happens when we move from a place of reward or safety (frontal lobe) to activated threat (limbic) as well as how to notice it, label it, and self-regulate it. The SCARF Model, developed by David Rock, points out five key factors that influence our emotions. This model can help us better understand ourselves as well as respond more effectively to others.First, Personally. Using SCARF, can help us identify triggers, manage our emotions and shift from a limbic mode back to a larger-picture-solution mode. For example, SCARF can help us to diffuse anger or fear by identifying factors that might be activating us. Labeling it then brings a sense of calmness to enable us time to decide how to handle it.Example: &nbsp;I am in a meeting and presenting research results that had been my 100% focus for the last month. The CEO seems distracted and looks at his phone during my whole presentation. The others interrupt, question, and pushback on my conclusions. The CEO suddenly says we need to cut the meeting short and pick up the discussion next week. I leave the meeting feeling unsettled, irritated, and frustrated. &nbsp;What is going on? I run through SCARF to identify.<ul><li>STATUS. Did something cause me to feel I was not important or that I did not matter? (Yes. By the lack of attention from the CEO and the apparent disrespect from my fellow leaders, I felt disrespected and as if my words didn’t matter).</li><li>CERTAINTY. Is there something that is causing doubt, lack of clarity, or my ability to understand expectations or what is happening in the future? (Yes. &nbsp;There were a lot of questions and the plan to talk more next week, but I didn’t know what I needed to prepare, answer, or how to move forward this week.)</li><li>AUTONOMY. &nbsp;Was there something that hijacked my sense of control, freedom, and independence? (Yes. The constant interrupting was rude, derailed my train of thought, and didn’t allow me to follow the presentation as I planned.)</li><li>RELATEDNESS. Was there anything that would cause me to feel like I was not a safe connection with others? (Yes. The response caused me to feel that someone wanted to sabotage my research and had another agenda. I felt a lack of trust for the questions being asked and felt undermined by those I thought shared my passion and perspective.)</li><li>FAIRNESS. Did anything happen that was an unreasonable exchange between me and others? (Yes. The meeting was cut short. It was not given the time promised. &nbsp;Decisions that needed to be made this week cannot be made. The CEO wouldn’t have done that to someone else.)</li></ul>I can use this process to help label and manage my emotions and reactions. I can teach others around me the model so they can help me process and spot where I might be getting triggered. I can journal on times I am emotional to assess if it is a SCARF factor. &nbsp;I can notice if I begin to feel calmer and ‘above’ a problem after processing (indicating I am moving back to my PFC). It might also be useful to review each day and track which SCARF factors were triggered in the day. &nbsp;At the end of the month, I can tally if there is a factor or two that gets activated more so that I can explore my relationship with that.<h3>Second, Relationally. </h3>&nbsp;Awareness of how SCARF affects others is useful. When we listen for these attributes, we can avoid emotionally reacting ourselves and rather, be ready to show understanding and compassion. Additionally, SCARF can be used as a filter for leaders to consider how they communicate messages, how they respond to others, and how they lead forward. SCARF can help leaders to listen to what is being said underneath the words, better relate with their team, recognize an impasse or conflict, and improve communication when sharing an important and sensitive message. Leading through COVID-19 is a great application.<ul><li>STATUS. In personal conversations, sit next to someone rather than stand over them. Call them by their name. In larger communications make sure to share that people are important and their safety matters. Provide opportunities for the team to share their thoughts and stay informed.</li><li>CERTAINTY. Share what you can to provide as much security as possible. Ambiguity and indecision are the enemy of certainty. Be clear. IE: “There are a lot of unknowns right now. To help you plan and to allow for the greatest safety while preserving productivity, all teams will be working from home for the next three weeks. We will delay project deadlines one week to give you time to adjust and create a working home office.”</li><li>AUTONOMY. &nbsp;Help people to know what they have control over and what they can do. IE: &nbsp;“Report for your regular shifts, but you can bring approved masks and sanitizer from home. You are welcome to disinfect your station as often as you like, but must do at least once each hour.”</li><li>RELATEDNESS. Help people feel secure. &nbsp;They are part of a tribe and not alone. IE: “We miss you when you are not around. We want to connect. We are in this together and we will get through this together. We want to check in daily at the 8 AM huddle.”</li><li>FAIRNESS. Ensure needs are met fairly. IE. “In April the leadership will take a 25% pay reduction and if this continues into May, as a team, we will reduce weekly hours to 30 and pay accordingly.” &nbsp;</li></ul>SCARF factors are often interrelated. For example, by sharing an economic plan, a leader helps people feel fairness is happening, gives them certainty of what to expect, and empowers their autonomy to make adjustments and decisions.SCARF has many applications and can be a constant tool for emotional regulation, personally, and as we lead others. Perhaps a simple measurement of the effectiveness of the tool is to ask on a scale of 1-10 where the person is/was emotionally at the start of a conversation and after applying SCARF factors ask where they are, 0-10.In my experience of using this in coaching, the application of SCARF reduces the emotional volatility and helps the individual to return to the PFC where they have greater personal power, ideas, and ability to make the decisions they need to move forward. It helps leaders to shift from a place of emotional spinning to a place of balanced action. &nbsp;

Leading With Emotional Regulation Through SCARF

Synergy Strategies

Synergy Strategies is a leadership and executive coaching firm providing professional development for executives, leadership teams, managers, and organizations. Led by Christy Geiger, MCC, the firm offers one-on-one coaching globally and utilizes tools such as IMX DISC, Gallup StrengthsFinder, and EQ-i 2.0 emotional intelligence assessments. Coaching supports leaders in gaining clarity, building focus, and creating a strategic plan for growth. Areas of focus include emotional intelligence, strategic thinking, team alignment, communication, and sustainable performance.



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UNDERSTANDING EMOTIONAL INTELLIGENCE AND ITS IMPACT ON LE...

The 12 Thinking Traps Leaders Must Avoid

7 Areas to Learn and Upskill Your Success Recipe

Leading With Emotional Regulation Through SCARF